Makayla Smith

Experience

Feb 2026 – Oct 2026

Associate UX/UI Designer • SalesAi

• Shipped an end-to-end app redesign with dark mode and a new design system with no major user-facing issues through daily PR review, QA testing, and same-day design fixes.
• Shipped SMS for voice-only AI agents in our first Shape Up cycle, after two years of customer requests, working closely with developers and testing with CX.
• Designed data capture, which sends answers from every call and text to the customer's CRM. Interviews with CX shaped its capture instructions and privacy control.
• Owned design, design reviews, and QA across four Shape Up teams at once.
• Built an AI-assisted design practice: Claude Design for prototyping, plus four Hermes agents for design critique, user and industry research, and a daily project brief.

Aug 2025 – Feb 2026

UX/UI Design Intern • SalesAi

• Redesigned agent creation from an expert-only, scattered setup into one flow where a single agent handles both inbound and outbound, reducing reliance on the support team.
• Restructured AI-call workflows into a clear trigger → action → controls path, introducing a call-outcome router that branches on what happened on each call.
• Designed the call-log "trust loop" (full transcript, audio, and threaded contact-activity history) so users can evaluate and continuously refine their agents.

Aug 2020 – Jan 2024

UX Designer • ResponsiBid

• First designer to touch the product; simplified the self-serve home-services bidding flow so more homeowners could complete a quote on their own.
• Began the product's shift from a one-time "bid" to a schedule-able "job," designing for two distinct users: homeowners and field technicians.

Education

Jan 2023 – Dec 2023 • Sep 2025 – Dec 2025

Brigham Young University–Idaho

Bachelor of Fine Arts (BFA), Graphic Design

Aug 2020 – May 2022

Central Arizona College

Digital Media Arts Associate of Applied Science

Educational & professional break

Feb 2024 – Jul 2025

Full-time Volunteer · Church Service

Teaching & service · Colorado and Arizona

Skills

• UX/UI design
• Product design
• Prototyping
• AI-assisted prototyping
• Figma
• Designing for AI agents
• Claude Design
• Hermes agents
• Shape Up
• Design systems
• Interaction design
• Information architecture
• User research
• Usability testing
• Design QA
• Cross-functional collaboration